Customer Service Representative (Catalan-speaking) - Remote AV01

Concentrix Spain Business Process Outsourcing S.L.U.; United States; Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Remote work

Permanent contract

Full-time 39 hours/week

Salary + Bonus

Training program

Career development

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Catalan-speaking Customer Service Representative to join our remote team. You will assist customers with devices and services, troubleshoot, and guide users through solutions from home.

This 100% remote role offers a permanent contract, full-time schedule (39 hours/week, Mon-Fri 9:00-18:00), and a gross annual salary of 19,976.99 euros plus a 1,200 euro bonus. Training and career development are provided.

Qualifications

• Proficiency in Spanish and Catalan.
• English proficiency at B1/B2.
• High school diploma or equivalent.
• Minimum age 18 and legal work status in Spain.
• Strong communication, customer service and problem-solving skills.
• Basic technical knowledge and comfortable using computers and devices.
• Good typing skills and attention to detail; ability to stay calm under pressure.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Assist customers through assigned channels.
• Troubleshoot basic technical issues and guide customers step-by-step.
• Explain technical information clearly and professionally.
• Use internal systems and follow procedures to manage interactions.
• Handle concerns with empathy, escalate complex cases when needed.
• Maintain records and meet quality, customer satisfaction, and productivity targets.

Skills

Catalan

Spanish

English

Communication

Problem solving

Typing

Calm under pressure

Education

High school diploma

Job description

Job Title:

Customer Service Representative (Catalan-speaking) - Remote AV01

Job Description

Love technology? Enjoy helping people?

Work remotely and turn your skills into your next career opportunity!

Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you!

Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escalat complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Catalan
• English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain.
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices.
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Location:

ESP Work-at-Home

Language Requirements:

Catalan (Required)

Time Type:

Full time