Remote Catalan-Speaking Tech Support Advisor

Concentrix Spain Business Process Outsourcing S.L.U.; United States; A distancia; USD 20.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Permanent contract

Full-time 39 hours/week

Salary + Bonus

Training program

Career development

Descripción de la vacante

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Catalan-speaking Customer Service Representative to join our remote team. You will assist customers with devices and services, troubleshoot, and guide users through solutions from home.

This 100% remote role offers a permanent contract, full-time schedule (39 hours/week, Mon-Fri 9:00-18:00), and a gross annual salary of 19,976.99 euros plus a 1,200 euro bonus. Training and career development are provided.

Formación

• Proficiency in Spanish and Catalan.
• English proficiency at B1/B2.
• High school diploma or equivalent.
• Minimum age 18 and legal work status in Spain.
• Strong communication, customer service and problem-solving skills.
• Basic technical knowledge and comfortable using computers and devices.
• Good typing skills and attention to detail; ability to stay calm under pressure.
• Flexibility to work shifts, weekends and holidays.

Responsabilidades

• Assist customers through assigned channels.
• Troubleshoot basic technical issues and guide customers step-by-step.
• Explain technical information clearly and professionally.
• Use internal systems and follow procedures to manage interactions.
• Handle concerns with empathy, escalate complex cases when needed.
• Maintain records and meet quality, customer satisfaction, and productivity targets.

Conocimientos

Catalan

Spanish

English

Communication

Problem solving

Typing

Calm under pressure

Educación

High school diploma

Descripción del empleo

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Catalan-speaking Customer Service Representative to join our remote team. You will assist customers with devices and services, troubleshoot, and guide users through solutions from home.

This 100% remote role offers a permanent contract, full-time schedule (39 hours/week, Mon-Fri 9:00-18:00), and a gross annual salary of 19,976.99 euros plus a 1,200 euro bonus. Training and career development are provided.