Remote Casualty Claims Evaluator - Auto Injury Expert

CSAA Insurance Group; Columbus (OH); Remote; USD 62,000 - 77,000; Full time

Job summary

CSAA Insurance Group is hiring a Casualty Evaluator for a remote role (nationwide, with exceptions for Hawaii and Alaska). The position handles first- and third-party auto liability claims, including some injury exposure, in multiple states with authority up to $50,000.

Responsibilities include investigations, negotiations, and coverage determinations, while maintaining strong customer service and communication with claimants. Remote work is supported, with occasional in-office options.

Qualifications

• High school diploma or equivalent with 2+ years of relevant work experience.
• 2 years of related professional experience.
• 2 years of claims experience.
• Proficient English communication and a good command of the language.

Responsibilities

• Handle mostly simple to moderate 1st and 3rd party auto liability claims involving injury.
• Negotiate settlements within authority up to $50,000.
• Conduct investigative work including interviewing witnesses and reviewing medical records.
• Provide coverage determinations and guidance to customers on proper actions regarding coverage.

Skills

Analytical skills

Problem solving

Organizational skills

Independent work

Decision making

Customer service

Typing 30 wpm

English fluency

Team player

Travel willingness

Education

High school diploma or equivalent

BA/BS in business or related area

Job description

CSAA Insurance Group is hiring a Casualty Evaluator for a remote role (nationwide, with exceptions for Hawaii and Alaska). The position handles first- and third-party auto liability claims, including some injury exposure, in multiple states with authority up to $50,000.

Responsibilities include investigations, negotiations, and coverage determinations, while maintaining strong customer service and communication with claimants. Remote work is supported, with occasional in-office options.