Remote Casualty Claims Evaluator

CSAA; Washington (District of Columbia); Remote; USD 62,000 - 77,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring a Casualty Evaluator for a remote role. You will own and resolve small to moderate auto liability claims, negotiate settlements, and conduct investigations across multiple states.

This position emphasizes independent work, strong analytical skills, and customer-focused communication. The role supports homeowners and personal line claims, with opportunities to handle small first-party claims and assist in catastrophe-related tasks.

Qualifications

• Strong analytical, problem-solving and organizational skills.
• Ability to work independently.
• Strong decision making ability.
• Strong customer service orientation.
• Proficient oral and written communication skills in English.

Responsibilities

• Handle 1st and 3rd party auto liability claims with exposure under $50,000.
• Work in a virtual environment with option to office setting.
• Manage investigations, negotiations and settlements across multiple states.
• Provide coverage determinations and guidance to customers.
• May assist in catastrophes or simple homeowner losses.

Skills

Analytical skills

Independent work

Decision making

Customer service

Written communication

Team collaboration

Education

High school diploma

BA/BS in business or related area

Job description

CSAA Insurance Group (CSAA IG) is hiring a Casualty Evaluator for a remote role. You will own and resolve small to moderate auto liability claims, negotiate settlements, and conduct investigations across multiple states.

This position emphasizes independent work, strong analytical skills, and customer-focused communication. The role supports homeowners and personal line claims, with opportunities to handle small first-party claims and assist in catastrophe-related tasks.