Remote Casualty Claims Adjuster

CSAA; Alabama; Remote; USD 62,000 - 83,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring a Casualty Evaluator for a remote role available nationwide, with occasional travel. You will handle both first- and third-party auto liability claims up to $50,000 exposure, in multiple states, including licensed and statutory states, and may manage low-complexity homeowner-related matters.

The role requires strong analytical, communication, and customer-service skills, with experience in claims handling and regulatory awareness.

Qualifications

• High school diploma or equivalent with 2+ years of relevant work experience.
• 2 years of related professional experience.
• 2 years of claims experience.
• Strong analytical, problem-solving and organizational skills.
• Strong ability to work independently.
• Strong decision making ability.
• Strong customer service orientation.
• Proficient oral and written communication skills and good command of the English language.
• Ability to function in a team environment.
• Ability to successfully complete training courses pertinent to job duties.
• Developing understanding of statutory and regulatory requirements
• Developing understanding of AAA claims policies and procedures preferred.
• Ability to travel on rare occasions.
• Ability to work extended hours and/or weekends.

Responsibilities

• Assigned as Owning/Adjuster when injury exposure is identified.
• Handles mostly simple to moderate 1st and 3rd party auto liability cases involving injury with unrepresented and attorney-represented claimants.
• May handle first party Medical payment and PIP.
• Adjuster to manage productivity by seeking claim assignments through designated queues in the claim system.
• Making coverage determinations and advising customers as to proper course of action related to coverage issues.
• Conducting investigative work of a complex nature.
• May represent the insured and/or the company at settlement conferences on rare occasions.
• May appear at arbitrations and trials on rare occasions.
• Evaluating potential for subrogation and initiating initial notice of subrogation request.
• Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim.

Skills

Analytical skills

Problem solving

Organizational skills

Independent work

Decision making

Customer service

Communication

Teamwork

Training

Regulatory knowledge

AAA policies familiarity

Travel ability

Extended hours

Education

BA/BS in business, insurance or related area, or equivalent combination of education and experience

High school diploma or equivalent with 2+ years of relevant work experience

Job description

CSAA Insurance Group (CSAA IG) is hiring a Casualty Evaluator for a remote role available nationwide, with occasional travel. You will handle both first- and third-party auto liability claims up to $50,000 exposure, in multiple states, including licensed and statutory states, and may manage low-complexity homeowner-related matters.

The role requires strong analytical, communication, and customer-service skills, with experience in claims handling and regulatory awareness.