Remote Casualty Claims Evaluator

CSAA; Ohio; Remote; USD 62,000 - 77,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring a Casualty Evaluator to manage auto liability and homeowner related claims in a remote, nationwide capacity. The role includes handling 1st/3rd party cases with injury exposure under $50,000, across multiple states, including coverage determinations and investigative work.

The position requires a high school diploma plus 2+ years of claims experience, strong analytical and communication skills, and the ability to work independently.

Qualifications

• High school diploma or a combination of education and 2+ directly relevant work experience.
• 2 years of related professional experience
• 2 years of claims experience
• Strong analytical, problem-solving and organizational skills
• Strong ability to work independently.
• Strong decision making ability.
• Strong customer service orientation.
• Basic math and computer skills and ability to type 30 wpm.
• Proficient oral and written communication skills and good command of the English language.
• Ability to function in a team environment.
• Ability to successfully complete training courses pertinent to job duties.
• Developing understanding of statutory and regulatory requirements
• Developing understanding of AAA claims policies and procedures preferred.
• Ability to travel on rare occasions.
• Ability to work extended hours and/or weekends.

Responsibilities

• Assigned as Owning/Adjuster when injury exposure is identified.
• Handles both represented and unrepresented first and third-party cases appropriate for resolution with an independent settlement limit of up to $50,000.
• Handles claims in multiple states including licensed states and statutory states.
• Handles Homeowner liability low complexity property damage claims.
• Supports the claims organization by handling Small Claims related matters to conclusion.
• May own claims of low complexity when supporting catastrophes.
• May handle first party non-liability-based injury claim (Medical Payment and PIP).
• Adjuster to manage productivity by seeking claim assignments through designated queues in the claims system.
• Making coverage determinations and advising customers as to proper course of action related to coverage issues.

Skills

Analytical skills

Independent work

Decision making

Customer service

English communication

Team player

Numerical ability

Training readiness

Travel willingness

Extended hours

Education

BA/BS in business, insurance or related area

Job description

CSAA Insurance Group (CSAA IG) is hiring a Casualty Evaluator to manage auto liability and homeowner related claims in a remote, nationwide capacity. The role includes handling 1st/3rd party cases with injury exposure under $50,000, across multiple states, including coverage determinations and investigative work.

The position requires a high school diploma plus 2+ years of claims experience, strong analytical and communication skills, and the ability to work independently.