Remote Casualty Claims Evaluator

CSAA; Indiana; Remote; USD 62,000 - 77,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is seeking a Casualty Evaluator to handle low-to-moderate exposure auto liability and small claims in a remote capacity across multiple states. The role emphasizes independent decision-making, strong analytical skills, and customer-focused service.

The position requires a high school diploma or equivalent with 2+ years of relevant claims experience, and offers a remote-first work environment with occasional travel as needed.

Qualifications

• Requires high school diploma or equivalent with 2+ years of relevant work experience.
• 2+ years of related professional experience in claims.
• 2 years of claims experience and strong analytical, problem-solving and organizational skills.
• Ability to work independently and make decisions, with strong customer service orientation.
• Proficiency in basic math, computer skills, and English communication.

Responsibilities

• Handle first and third-party auto liability claims with exposure under $50,000.
• Manage communications via written, telephone, and electronic means.
• Triage and assign claims using designated queues; seek assignments proactively.
• Assess coverage issues and conduct basic investigative work.
• May handle small claims and contribute to catastrophe responses as needed.

Skills

Analytical skills

Problem solving

Organizational skills

Independent work

Customer service orientation

English communication

Education

High school diploma or equivalent

BA/BS in business or related area

Job description

CSAA Insurance Group (CSAA IG) is seeking a Casualty Evaluator to handle low-to-moderate exposure auto liability and small claims in a remote capacity across multiple states. The role emphasizes independent decision-making, strong analytical skills, and customer-focused service.

The position requires a high school diploma or equivalent with 2+ years of relevant claims experience, and offers a remote-first work environment with occasional travel as needed.