Remote Care Scheduler for Home Infusion

Float Health; Irvine (CA); Sur place; USD 48 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &

Résumé du poste

Float Health is hiring a Recurring Care Specialist to coordinate nursing visits and communicate with pharmacies, nurses, and patients. You will handle scheduling, tickets, and calls while ensuring accurate documentation and high-quality care coordination across a remote US-based team.

The role emphasizes efficiency, attention to detail, and cross-functional collaboration to improve processes and patient experiences in a fast-paced startup environment.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills - able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsabilités

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10-30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Connaissances

Medical scheduling

Customer service

Time management

Communication skills

Team collaboration

Tech-savvy

Process improvement

Healthcare terminology

Description du poste

Float Health is hiring a Recurring Care Specialist to coordinate nursing visits and communicate with pharmacies, nurses, and patients. You will handle scheduling, tickets, and calls while ensuring accurate documentation and high-quality care coordination across a remote US-based team.

The role emphasizes efficiency, attention to detail, and cross-functional collaboration to improve processes and patient experiences in a fast-paced startup environment.