Remote Care Coordination Specialist (Home Infusion)

Float Health Brasil; Pueblo (CO); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone and internet stipend

Learning stipend

HSA & FSA

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits and manage the patient lifecycle, interfacing with specialty pharmacies, nurses, and patients to ensure timely scheduling and high-quality care.

You will handle high volumes of tickets, calls, and visits per shift, using multiple platforms and driving process improvements to scale operations while maintaining exceptional customer service.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Schedule nursing visits using Float Health's proprietary technology and third-party platforms.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Critical thinking

Time management

Customer service

Teamwork

Tech-savvy

Continuous improvement

Healthcare experience

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits and manage the patient lifecycle, interfacing with specialty pharmacies, nurses, and patients to ensure timely scheduling and high-quality care.

You will handle high volumes of tickets, calls, and visits per shift, using multiple platforms and driving process improvements to scale operations while maintaining exceptional customer service.