Remote Care Coordination Specialist for Home Infusion

FLOAT HEALTH; Henderson (NV); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &/

100% remote (within the US)

Job summary

Float Health is a fully remote US-based startup delivering home infusion care. As a Recurring Care Specialist, you will coordinate nursing visits, interfacing with pharmacies, nurses, and patients to ensure timely, accurate scheduling and high-quality service.

This role requires strong organizational skills, excellent communication, and a proactive mindset. You will handle high volumes of tickets and calls, collaborate across operations, product, and engineering, and help scale our care delivery.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills- able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10-30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Critical thinking

Organization

Customer service

Independent & team

Tech savvy

Process improvement mindset

Healthcare terminology

Job description

Float Health is a fully remote US-based startup delivering home infusion care. As a Recurring Care Specialist, you will coordinate nursing visits, interfacing with pharmacies, nurses, and patients to ensure timely, accurate scheduling and high-quality service.

This role requires strong organizational skills, excellent communication, and a proactive mindset. You will handle high volumes of tickets and calls, collaborate across operations, product, and engineering, and help scale our care delivery.