Remote Care Scheduler for Home Infusion

Float Health Brasil; Irvine (CA); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone stipend

Internet stipend

Learning stipend

HSA/FSA

Remote work

Job summary

Float Health is hiring a Recurring Care Specialist for a fully remote US position. You will coordinate nursing visits with pharmacies, nurses, and patients, managing scheduling and communications across multiple platforms.

The role emphasizes accuracy, empathy, and scalable process improvements within a fast-paced startup environment. The position offers a base salary with benefits and remote work flexibility.

Qualifications

• 1+ year of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with strong time management to juggle tasks.
• Exceptional customer service and communication skills, with empathy.
• Comfortable working independently and in a remote team environment.
• Tech-savvy and able to navigate multiple platforms, with a learning mindset.
• Focus on continuous improvement and operational efficiency.
• Prior healthcare experience or familiarity with medical terminology preferred.

Responsibilities

• Schedule nursing visits for patients using Float Health's technology and third-party platforms.
• Respond to approximately 40 Zendesk tickets per shift and resolve them accurately.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Prioritize multiple tasks in a fast-paced environment without sacrificing accuracy.
• Collaborate with cross-functional teams to track data and streamline operations.
• Proactively brainstorm and communicate process improvements to boost efficiency.

Skills

Medical scheduling

Time management

Customer service

Communication

Remote work

Problem solving

Process improvement

Healthcare familiarity

Job description

Float Health is hiring a Recurring Care Specialist for a fully remote US position. You will coordinate nursing visits with pharmacies, nurses, and patients, managing scheduling and communications across multiple platforms.

The role emphasizes accuracy, empathy, and scalable process improvements within a fast-paced startup environment. The position offers a base salary with benefits and remote work flexibility.