Remote Care Coordinator for Home Infusion

FLOAT HEALTH; Chico (CA); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO

Paid parental leave

Home office stipend

Annual Learning Stipend

HSA & FSA

Remote work within US

Job summary

Float Health is recruiting a Recurring Care Specialist to coordinate nursing visits and manage scheduling for home-based care across the United States. You’ll interface with specialty pharmacies, nurses, and patients to ensure accurate, timely care delivery and outstanding service.

This remote role demands strong organizational skills, proactive problem solving, and the ability to handle high-volume tickets and calls with empathy.

Qualifications

• 1+ year of medical scheduling experience.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with strong time management.
• Exceptional customer service and clear, empathetic communication.
• Comfortable working independently and in a team in a dynamic, evolving environment.
• Tech-savvy with ability to navigate multiple platforms.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Schedule nursing visits using Float Health’s proprietary technology and third-party platforms.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Scheduling

Customer service

Communication

Time management

Teamwork

Tech savvy

Process improvement

Healthcare knowledge

Tools

Zendesk

Job description

Float Health is recruiting a Recurring Care Specialist to coordinate nursing visits and manage scheduling for home-based care across the United States. You’ll interface with specialty pharmacies, nurses, and patients to ensure accurate, timely care delivery and outstanding service.

This remote role demands strong organizational skills, proactive problem solving, and the ability to handle high-volume tickets and calls with empathy.