Remote Care Coordinator for Home Infusion Nursing

Float Health Brasil; Portland (OR); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k matching

Unlimited PTO

Parental leave

Home office stipend

Learning stipend

HSA & FSA

Remote work within US

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits, handle patient and pharmacy communications, and support scalable home-care operations. This fully remote, US-based role emphasizes scheduling accuracy, excellent service, and proactive improvement within fast-paced teams.

You will manage tickets, calls, and visit calendars while working with operations, product, and engineering to optimize workflows and patient experiences.

Qualifications

• 1+ year of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with strong time management.
• Exceptional customer service and clear, empathetic communication.
• Comfortable working independently and as part of a team.
• Tech-savvy with ability to learn new tools.
• Mindset geared toward continuous improvement.
• Prior healthcare experience or familiarity with medical terminology preferred.

Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Customer service

Time management

Communication skills

Independent work

Tech-savvy

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits, handle patient and pharmacy communications, and support scalable home-care operations. This fully remote, US-based role emphasizes scheduling accuracy, excellent service, and proactive improvement within fast-paced teams.

You will manage tickets, calls, and visit calendars while working with operations, product, and engineering to optimize workflows and patient experiences.