Remote Care Navigator: Patient Support & Scheduling

Mylaurelhealth; Seattle, Northern (WA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

myLaurelhealth is hiring a Care Navigator, Level 1, to be the first connection our patients have with the myLaurel care team. This fully remote role handles scheduling, education, and support as patients navigate care at home.

Candidates need 2+ years in healthcare call center or patient-facing roles, proficiency with EHR platforms (Epic/Athena/Cerner), HIPAA-compliant workspace, and reliable internet. West Coast candidates preferred.

Qualifications

• 2+ years of professional experience in a healthcare call center or patient facing environment.
• Proficiency with EHR platforms (e.g., Epic, Athena, Cerner, or similar) required.
• A dedicated, private, HIPAA-compliant workspace with a door.
• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
• West Coast Candidates are highly preferred and encouraged to apply.

Responsibilities

• Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
• Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.
• Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
• Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
• Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
• Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.

Skills

Healthcare call center

Active listening

Customer service

Education

High school diploma or GED

Tools

Epic

Athena

Cerner

Job description

myLaurelhealth is hiring a Care Navigator, Level 1, to be the first connection our patients have with the myLaurel care team. This fully remote role handles scheduling, education, and support as patients navigate care at home.

Candidates need 2+ years in healthcare call center or patient-facing roles, proficiency with EHR platforms (Epic/Athena/Cerner), HIPAA-compliant workspace, and reliable internet. West Coast candidates preferred.