Remote Care Navigator — Patient Support & Scheduling

myLaurel; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

myLaurel is hiring a Care Navigator, Level 1, to serve as the first connection for patients with our care team. This fully remote role supports scheduling, education, and post-visit needs from home across the U.S.

Ideal candidates have 2+ years in healthcare call centers, strong EHR skills (Epic/Athena/Cerner), and a private HIPAA-compliant workspace. West Coast candidates are encouraged to apply and must be comfortable with a 12 PM–8 PM PST schedule, including weekends.

Qualifications

• 2+ years of professional experience in a healthcare call center or patient-facing environment.
• Proficiency with Electronic Health Record (EHR) platforms (Epic, Athena, Cerner) required.
• A dedicated, private, HIPAA-compliant workspace with a door.
• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
• High school diploma or GED required.
• West Coast Candidates are highly preferred and encouraged to apply.

Responsibilities

• Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
• Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.
• Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
• Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
• Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
• Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.
• Ability to work 12 PM to 8 PM PST, including weekends consistently.

Skills

Healthcare call center

Active listening

Multitasking

Empathetic communication

Education

High school diploma

Tools

Epic

Athena

Cerner

Job description

myLaurel is hiring a Care Navigator, Level 1, to serve as the first connection for patients with our care team. This fully remote role supports scheduling, education, and post-visit needs from home across the U.S.

Ideal candidates have 2+ years in healthcare call centers, strong EHR skills (Epic/Athena/Cerner), and a private HIPAA-compliant workspace. West Coast candidates are encouraged to apply and must be comfortable with a 12 PM–8 PM PST schedule, including weekends.