Remote Patient Navigator: Care Coordination & Support

Curana Health; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Curana Health is seeking a Patient Navigator to serve as the first point of contact for patients, handling phone-based assessments, medical history gathering, and routing to appropriate care. The role emphasizes compassionate communication, coordination with healthcare teams, and maintaining confidentiality in a remote, national health network.

A high school diploma and strong customer service skills are required.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service skills.
• Organized and effective communicator.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in using computer systems and electronic health records.
• Strong problem-solving skills.
• Previous experience in a medical office or healthcare setting preferred.
• Team player with a positive attitude.

Responsibilities

• Answer and manage incoming calls professionally.
• Greet patients and direct inquiries to the correct department.
• Conduct phone-based assessments and gather medical history.
• Determine appropriate level of care and guide to resources.
• Relay messages between patients and healthcare teams and ensure coordinated care.

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Curana Health is seeking a Patient Navigator to serve as the first point of contact for patients, handling phone-based assessments, medical history gathering, and routing to appropriate care. The role emphasizes compassionate communication, coordination with healthcare teams, and maintaining confidentiality in a remote, national health network.

A high school diploma and strong customer service skills are required.