Care Navigator

Mylaurelhealth; Seattle, Northern (WA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

myLaurelhealth is hiring a Care Navigator, Level 1, to be the first connection our patients have with the myLaurel care team. This fully remote role handles scheduling, education, and support as patients navigate care at home.

Candidates need 2+ years in healthcare call center or patient-facing roles, proficiency with EHR platforms (Epic/Athena/Cerner), HIPAA-compliant workspace, and reliable internet. West Coast candidates preferred.

Qualifications

• 2+ years of professional experience in a healthcare call center or patient facing environment.
• Proficiency with EHR platforms (e.g., Epic, Athena, Cerner, or similar) required.
• A dedicated, private, HIPAA-compliant workspace with a door.
• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
• West Coast Candidates are highly preferred and encouraged to apply.

Responsibilities

• Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
• Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.
• Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
• Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
• Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
• Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.

Skills

Healthcare call center

Active listening

Customer service

Education

High school diploma or GED

Tools

Epic

Athena

Cerner

Job description

Care Navigator

• Job Type: Full-Time
• Location: Fully Remote (U.S.)
• Reports To: Care Navigator Supervisor
• Pay: $22.00 per hour
• Classification: Non-Exempt / Hourly

Are you a healthcare professional who thrives in a fast-paced environment and wants more than “just a call center job”? myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team.

This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration — with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home.

We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.

Key Responsibilities

• Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
• Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.
• Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
• Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
• Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
• Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.
• Ability to work 12 PM to 8 PM PST, including weekends consistently.

What You Bring

• 2+ years of professional experience in a healthcare call center or patient facing environment.
• Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.
• A dedicated, private, HIPAA-compliant workspace with a door.
• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
• High school diploma or GED required.
• West Coast Candidates are highly preferred and encouraged to apply.

Why Work With Us

• Join a mission-driven team bringing hospital-level care into patients' homes.
• Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.
• Fully remote role with a supportive, collaborative team culture.
• Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.

$22 - $22 an hour

About myLaurel

myLaurel was founded on the belief that a meaningful portion of hospital care can — and should — be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.

For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at mylaurelhealth.com.