Remote Care Experience Navigator

equip; United States; Remote; USD 34,000 - 36,000; Full time

Job summary

equip is seeking a Patient Support Specialist to assist patients and families as they begin and continue a virtual eating disorder treatment program. This fully remote, administrative role focuses on scheduling, engagement, and access to care, collaborating with scheduling, care delivery, admissions, recovery navigation, and financial counseling teams.

You will respond to patient needs, help onboard and connect with care teams, record interactions in digital systems, and work toward service

Qualifications

• At least one year of customer service experience in a healthcare setting.
• Clear, respectful written and verbal communication.
• Strong organization and time management; ability to meet deadlines.
• Ability to collaborate, take ownership of tasks, and reliably follow through.
• Flexibility to work in a fast-paced environment and use multiple systems.
• Interest in mental health and expanding access; willingness to learn and use coaching.

Responsibilities

• Respond promptly to assigned patient and family needs and help maintain a consistent service experience.
• Support scheduling and engagement as patients onboard and connect with their care teams and resources.
• Coordinate across internal teams to help resolve questions and keep care-related processes moving.
• Record interactions and other required information accurately in digital systems.
• Work toward established service goals, following priorities and performance standards.
• Adapt communication to people from varied backgrounds.

Skills

Customer service

Healthcare experience

Communication skills

Organization

Team collaboration

Adaptability

Learnability

Job description

equip is seeking a Patient Support Specialist to assist patients and families as they begin and continue a virtual eating disorder treatment program. This fully remote, administrative role focuses on scheduling, engagement, and access to care, collaborating with scheduling, care delivery, admissions, recovery navigation, and financial counseling teams.

You will respond to patient needs, help onboard and connect with care teams, record interactions in digital systems, and work toward service