Remote Patient Experience Navigator for Cardiology Virtual Care

heartbeathealth; United States; Remote; USD 33,000 - 36,000; Full time

Job summary

heartbeathealth is seeking an entry-level, full-time role to support patients navigating virtual cardiovascular care. You will engage with patients from appointment coordination through follow-up, assisting with virtual care tools and coordinating with clinical teams.

The position emphasizes patient outreach, tech support for virtual visits, and strong coordination across care teams, with a fixed Pacific Time schedule.

Qualifications

• Bachelor's degree in health sciences, psychology, social work, communications, education, or sociology.
• At least six months of work or internship experience; customer service or other service oriented work is preferred.
• Strong interpersonal and communication skills with an empathetic, professional approach to patients.

Responsibilities

• Contact patients by phone, text, and email to coordinate virtual visits and keep them engaged in their care.
• Schedule diagnostic appointments, including echocardiograms and stress tests.
• Assist patients with basic technology questions and using virtual care platforms.
• Maintain accurate patient records and document interactions and follow ups.
• Coordinate with clinical and operations teams to improve workflows and support new care programs.

Skills

Empathetic communication

Customer service

Organizational skills

Education

Bachelor's degree in a relevant field

Tools

Virtual care platforms

Job description

heartbeathealth is seeking an entry-level, full-time role to support patients navigating virtual cardiovascular care. You will engage with patients from appointment coordination through follow-up, assisting with virtual care tools and coordinating with clinical teams.

The position emphasizes patient outreach, tech support for virtual visits, and strong coordination across care teams, with a fixed Pacific Time schedule.