Remote Care Navigator – MSK Enrollment & Support

Protera Health; Oregon; Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Fully remote work

Job summary

Protera Health is seeking a Care Navigator to be the first point of contact for patients joining our virtual MSK program. This fully remote role engages inbound/outbound outreach, explains program benefits, guides signup, and coordinates with the care team through enrollment to completion.

You will build trust quickly, work in a metrics-driven environment, and help patients feel better from the first call through program completion while using CRM and EHR systems and maintaining thorough

Qualifications

• Two or more years of patient-facing or care coordination experience.
• Excellent communication skills and ability to connect with patients and partners.
• Confident on phone and video calls; strong documentation habits.

Responsibilities

• Serve as the patient’s primary contact from enrollment to program completion.
• Coordinate with care team and help schedule and track appointments.
• Engage in outbound and AI-assisted outreach to support enrollment.

Skills

Patient-facing experience

Excellent communication

Phone and video communication

CRM experience

EHR systems

Organized and multitask

Metrics-driven

Adaptability

Collaborative

Tools

CRM systems

EHR systems

Job description

Protera Health is seeking a Care Navigator to be the first point of contact for patients joining our virtual MSK program. This fully remote role engages inbound/outbound outreach, explains program benefits, guides signup, and coordinates with the care team through enrollment to completion.

You will build trust quickly, work in a metrics-driven environment, and help patients feel better from the first call through program completion while using CRM and EHR systems and maintaining thorough