Care Experience Associate

equip; United States; Remote; USD 34,000 - 36,000; Full time

Job summary

equip is seeking a Patient Support Specialist to assist patients and families as they begin and continue a virtual eating disorder treatment program. This fully remote, administrative role focuses on scheduling, engagement, and access to care, collaborating with scheduling, care delivery, admissions, recovery navigation, and financial counseling teams.

You will respond to patient needs, help onboard and connect with care teams, record interactions in digital systems, and work toward service

Qualifications

• At least one year of customer service experience in a healthcare setting.
• Clear, respectful written and verbal communication.
• Strong organization and time management; ability to meet deadlines.
• Ability to collaborate, take ownership of tasks, and reliably follow through.
• Flexibility to work in a fast-paced environment and use multiple systems.
• Interest in mental health and expanding access; willingness to learn and use coaching.

Responsibilities

• Respond promptly to assigned patient and family needs and help maintain a consistent service experience.
• Support scheduling and engagement as patients onboard and connect with their care teams and resources.
• Coordinate across internal teams to help resolve questions and keep care-related processes moving.
• Record interactions and other required information accurately in digital systems.
• Work toward established service goals, following priorities and performance standards.
• Adapt communication to people from varied backgrounds.

Skills

Customer service

Healthcare experience

Communication skills

Organization

Team collaboration

Adaptability

Learnability

Job description

Role overview

Support patients and families as they begin and continue a virtual eating disorder treatment program. This administrative, customer-facing role helps people navigate scheduling, engagement, and access to care, working with teams across scheduling, care delivery, admissions, recovery navigation, and financial counseling. The position is full-time, remote, and offered either as a regular role or a six-month assignment.

Responsibilities

• Respond promptly to assigned patient and family needs and help maintain a consistent service experience.
• Support scheduling and engagement as patients onboard and connect with their care teams and resources.
• Coordinate across internal teams to help resolve questions and keep care-related processes moving.
• Record interactions and other required information accurately in digital systems.
• Work toward established service goals, following priorities and performance standards.
• Adapt communication to people from varied personal, cultural, professional, and socioeconomic backgrounds.

Requirements

• At least one year of customer service experience in a call center, medical office, clinic, or other healthcare setting.
• Clear, respectful written and verbal communication skills.
• Strong organization and time management, including the ability to assess daily work and meet deadlines.
• Ability to collaborate, take ownership of assigned tasks, and reliably follow through.
• Flexibility to work in a changing, fast-paced environment and use multiple systems at once.
• Interest in mental health and expanding access to eating disorder care; willingness to learn and use coaching.

Nice to have

• Experience supporting healthcare coordination, case management, or behavioral health.

Benefits and work setup

• Fully remote, with no travel required; full-time schedule of 40 hours per week.
• Pay range of $25-$26 per hour. The six-month option includes benefits.
• Medical, dental, vision, life, and AD&D coverage; paid holidays and flexible paid time off; 401(k) option.
• Remote-work support includes an internet allowance, coworking stipend, initial home-office stipend, periodic office-equipment stipend, and a company laptop.
• Additional offerings include employer-paid mental health support, therapy and coaching sessions, an employee assistance program, and healthcare navigation support.