Remote Care Experience Navigator for Behavioral Health

charliehealthbehavioralhealthoperations; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Remote work arrangements

Job summary

Charlie Health Behavioral Health Operations is seeking a remote Client Support Specialist to assist clients and families after admission. You will resolve questions, coordinate with internal teams, and help address barriers to care.

The role requires strong communication, empathy, and HIPAA awareness in a fast-paced setting, with a focus on timely follow-ups and accurate documentation.

Qualifications

• Two years in customer support, patient support, or similar service role.
• Experience with adolescents or young adults; healthcare experience preferred.
• Experience using Salesforce CRM and contact center tools.
• Familiarity with HIPAA practices and cloud-based tools for communication and EMR.
• U.S. work authorization and native or bilingual English proficiency.

Responsibilities

• Respond to calls, messages, and emails from clients and families and resolve concerns promptly.
• Coordinate with admissions, billing, clinical, outreach, and utilization review teams to route questions.
• Follow up on attendance gaps and address barriers to participating in care.
• Manage appointment scheduling and changes and help families arrange follow-up care after the program.
• Maintain accurate, timely records and meet service measures for responsiveness and satisfaction.

Skills

Multitasking

Communication

Emotional intelligence

Education

High school diploma or equivalent

Tools

Salesforce CRM

Contact center tools

Job description

Charlie Health Behavioral Health Operations is seeking a remote Client Support Specialist to assist clients and families after admission. You will resolve questions, coordinate with internal teams, and help address barriers to care.

The role requires strong communication, empathy, and HIPAA awareness in a fast-paced setting, with a focus on timely follow-ups and accurate documentation.