Patient Experience & Engagement Specialist (Bilingual)

VALERIS; Morrisville, Jeffersonville (NC, IN); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) matching

Paid Time Off

HSA/FSA options

Life and disability insurance

Job summary

Valeris seeks a patient services coordinator to build trust with patients, explain coverage and costs, and guide them through caregiver resources. You will conduct welcome calls, assist with benefits investigations, and answer inquiries while maintaining accurate documentation in the Lynk system.

A bilingual ability and healthcare experience are highly valued. The role requires regular business hours, strong communication, and empathy as part of a mission-driven care coordination team in a

Qualifications

• Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required.
• Customer service and healthcare industry experience strongly preferred.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required.
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus.
• Commitment to the mission of care coordination.
• Passionate, trustworthy, and empathetic when working with patients.
• Good communication and interpersonal skills and ability to speak concisely to patients.
• Flexible and adaptable in response to changing patient and healthcare providers’ needs.
• Professional telephone etiquette.
• Self-awareness of your own emotions and the potential impact on others.
• Typing to at least 35 words per minute with 97% accuracy.
• Willingness to travel occasionally.

Responsibilities

• Build and maintain trusted relationships with patients by demonstrating proactive communication and timely, accurate services.
• Ensure interactions comply with healthcare laws and regulations.
• Explain benefits, coverage options, and patient responsibilities clearly.
• Conduct welcome calls and explain available services and resources.
• Perform post Benefits Investigation calls to patients about coverage.
• Handle client inquiries not resolved by standard reports and provide helpful information.
• Document activities in the Lynk system and maintain records.
• Coordinate shipment of products through patient assistance programs where applicable.
• Support adherence services through nurse follow-ups as needed.
• Refer patients to appropriate resources and payers for ongoing support.

Skills

Customer service

Healthcare industry

Communication

Telephone etiquette

Multitasking

Typing speed 35 wpm

Bilingual English/Spanish or Mandarin

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Lynk system

Job description

Valeris seeks a patient services coordinator to build trust with patients, explain coverage and costs, and guide them through caregiver resources. You will conduct welcome calls, assist with benefits investigations, and answer inquiries while maintaining accurate documentation in the Lynk system.

A bilingual ability and healthcare experience are highly valued. The role requires regular business hours, strong communication, and empathy as part of a mission-driven care coordination team in a