Remote Access & Patient Support Supervisor

Cardinal Health; Charleston (WV); Remote; USD 70,000 - 100,000; Full time

Job summary

Cardinal Health's Sonexus Access and Patient Support division seeks a Supervisor to oversee an inbound/outbound patient access support team and manage enrollment, reimbursement, and prior authorization activities.

The role is 100% remote, full-time, with training 8:00am-5:00pm CST and responsibilities including SOP creation, KPI reporting, and coaching remote staff to ensure compliant, high-quality service.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2-3 years proven leadership experience in a call center.
• Strong communication and customer service skills.
• Ability to lead and engage remote employees.
• Shift flexibility for coverage as needed.

Responsibilities

• Oversee daily operations for an inbound and outbound patient access support team.
• Maintain development/training goals for team members in a 100% remote setting.
• Create and maintain SOPs and work instructions & metrics for the program.
• Conduct regular reviews of program metrics and report results to leadership.

Skills

Leadership

Call center

Customer service

Remote management

Communication

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

Cardinal Health's Sonexus Access and Patient Support division seeks a Supervisor to oversee an inbound/outbound patient access support team and manage enrollment, reimbursement, and prior authorization activities.

The role is 100% remote, full-time, with training 8:00am-5:00pm CST and responsibilities including SOP creation, KPI reporting, and coaching remote staff to ensure compliant, high-quality service.