Remote Care Coordination Specialist

FLOAT HEALTH; Tacoma (WA); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Remote work within US

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing care, interfacing with specialty pharmacies, nurses and patients, and maintaining relationships throughout the patient life cycle. You will leverage technology to schedule visits and manage communications, while delivering exceptional service.

This fully remote role handles substantial ticketing, calls, and visit scheduling, with cross-functional collaboration to improve workflows and scalability.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Critical thinking

Time management

Customer service

Communication

Independent work

Tech savvy

Process improvement

Healthcare terminology

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing care, interfacing with specialty pharmacies, nurses and patients, and maintaining relationships throughout the patient life cycle. You will leverage technology to schedule visits and manage communications, while delivering exceptional service.

This fully remote role handles substantial ticketing, calls, and visit scheduling, with cross-functional collaboration to improve workflows and scalability.