Remote Care Coordinator: Complex Health & Chronic Needs

Texas Health Institute; Lewiston, Northern (ID, KY); Hybrid; USD 83,097,000 - 149,001,000; Full time

Job summary

UnitedHealthcare is seeking a Care Coordinator to manage a panel of dual eligible members, coordinating medical, behavioral and social needs to promote optimal health outcomes. This role supports a person-centered approach within a fast-paced team, with opportunities for remote work where appropriate.

The position emphasizes collaboration with care teams, education for self-management, and navigation of community resources to reduce barriers to care.

Qualifications

• Must meet one Idaho license in one of the listed social work/therapy licenses or nursing licenses
• 1+ years of experience with Medicaid/Medicare or significant social drivers of health (SDoH) needs
• 1+ years of experience with MS Office (Word, Excel, Outlook)
• Access to a designated quiet workspace at home with ability to secure PHI
• Residence in an area with UnitedHealth Group approved high-speed internet access
• Access to reliable transportation and valid US driver’s license with ability to travel up to 50% of time

Responsibilities

• Serve as the primary care manager for dual eligible members
• Engage members face-to-face or by phone to complete comprehensive needs and wellness assessments and develop person-centered care plans
• Collaborate with internal care team, providers and community resources to implement care plans and remove barriers to care
• Assist members in obtaining HCBS supports and services
• Provide referrals and linkage to internal or community providers as appropriate
• Support discharge planning and care transitions after ER visits or hospital stays
• Educate and coach members for self-management of care and lifestyle changes
• Advocate for members to ensure their needs are represented by the health care team
• Support nonclinical questions with credentialing and claims, connecting to Health Plan resources

Skills

MS Office (Word, Excel, Outlook)

Education

Idaho license (LCSW/LMSW/LSW/LCPC/LPC/LMFT/LAMFT)

2-year degree or higher in healthcare or related field

Tools

EHR system

Job description

UnitedHealthcare is seeking a Care Coordinator to manage a panel of dual eligible members, coordinating medical, behavioral and social needs to promote optimal health outcomes. This role supports a person-centered approach within a fast-paced team, with opportunities for remote work where appropriate.

The position emphasizes collaboration with care teams, education for self-management, and navigation of community resources to reduce barriers to care.