Remote Care Coordination Specialist – Nursing Visits

Float Health; Oregon (WI); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO

Paid parental leave

Phone & internet stipend

Annual learning stipend

HSA & FSA

Voluntary insurance

Remote work

Job summary

Float Health, a remote-first company, seeks a Recurring Care Specialist to coordinate nursing visits and manage patient scheduling with accuracy and empathy. You’ll handle high-volume inquiries and tickets, liaise with pharmacies and nurses, and contribute to process improvements to scale operations.

This role emphasizes organization, problem-solving, and customer service, with daily collaboration across operations, product, and engineering teams. PST hours apply, full-time remote in the US.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Critical thinking

Time management

Customer service

Communication

Independent work

Team collaboration

Tech skills

Process improvement

Healthcare experience

Job description

Float Health, a remote-first company, seeks a Recurring Care Specialist to coordinate nursing visits and manage patient scheduling with accuracy and empathy. You’ll handle high-volume inquiries and tickets, liaise with pharmacies and nurses, and contribute to process improvements to scale operations.

This role emphasizes organization, problem-solving, and customer service, with daily collaboration across operations, product, and engineering teams. PST hours apply, full-time remote in the US.