Remote Care Coordination Specialist (Nurse Scheduling)

Float Health; Chico (CA); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &_

100% remote (within the US)

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits, liaise with pharmacies, nurses, and patients, and ensure smooth recurring patient care delivery from home.

You will manage scheduling via Float’s platform, respond to Zendesk tickets, handle calls, and collaborate with ops, product, and engineering to improve workflows and scalability. Remote US-based role with flexible shifts.

Qualifications

• 1+ years of experience with medical scheduling.
• Strong critical thinking and problem-solving abilities.
• Highly organized with the ability to manage competing priorities and time.
• Excellent customer service and clear, empathetic communication.
• Able to work independently or in a team in a fast-paced environment.
• Tech-savvy with ability to navigate multiple platforms and learn new tools.
• Commitment to continuous improvement and operational efficiency.
• Healthcare experience or familiarity with medical terminology preferred.

Responsibilities

• Schedule nursing visits using Float Health’s tech and third-party platforms.
• Respond to and manage approximately 40 Zendesk tickets per shift; ensure timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate via phone, email, and text to coordinate care and scheduling.
• Ensure documentation uploaded for scheduled visits.
• Manage multiple tasks in a fast-paced environment without sacrificing detail.
• Collaborate with cross-functional teams to track data and share insights.
• Proactively brainstorm process improvements to boost efficiency.
• Cultivate relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Critical thinking

Organization

Customer service

Independent & team

Tech-savvy

Continuous improvement

Healthcare terminology

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits, liaise with pharmacies, nurses, and patients, and ensure smooth recurring patient care delivery from home.

You will manage scheduling via Float’s platform, respond to Zendesk tickets, handle calls, and collaborate with ops, product, and engineering to improve workflows and scalability. Remote US-based role with flexible shifts.