Remote Care Coordination Specialist

Float Health Brasil; Sacramento (CA); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet monthly stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life, Accident, Hospital, &

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits and manage scheduling for patients, pharmacies, and nurses from a fully remote US base.

You will handle high-volume tasks (about 40 Zendesk tickets, up to 30 calls, and 10–30 visits per shift) while ensuring accuracy and compassionate service. Join a Series A startup focused on empowering SuperNurses and improving home healthcare delivery.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Scheduling experience

Critical thinking

Organizational skills

Customer service

Independent work

Tech-savvy

Process improvement

Healthcare experience

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits and manage scheduling for patients, pharmacies, and nurses from a fully remote US base.

You will handle high-volume tasks (about 40 Zendesk tickets, up to 30 calls, and 10–30 visits per shift) while ensuring accuracy and compassionate service. Join a Series A startup focused on empowering SuperNurses and improving home healthcare delivery.