Remote Care Coordination & Scheduling Specialist

Advocate Aurora Health; Winston-Salem (NC); Hybrid; USD 29,000 - 43,000; Full time

Job summary

Advocate Aurora Health in Winston-Salem, NC seeks a full-time Referral/Insurance Coordinator to manage referrals, coordinate with practices, and obtain authorizations.

This role requires a High School Diploma or GED, customer service experience, and knowledge of insurance coverage; some remote work in NC with on-site as needed.

You will work Monday-Friday 8-5 with possible weekend shifts; pay range is $20.80–$31.20 per hour for 40 hours weekly, with benefits eligible.

Qualifications

• High School Diploma or GED required.
• Knowledge of insurance coverage and medical necessity policies preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance knowledge

Medical records software

Education

High School Diploma or GED

Job description

Advocate Aurora Health in Winston-Salem, NC seeks a full-time Referral/Insurance Coordinator to manage referrals, coordinate with practices, and obtain authorizations.

This role requires a High School Diploma or GED, customer service experience, and knowledge of insurance coverage; some remote work in NC with on-site as needed.

You will work Monday-Friday 8-5 with possible weekend shifts; pay range is $20.80–$31.20 per hour for 40 hours weekly, with benefits eligible.