Remote Care Coordinator & Scheduling Specialist

Carolinas Medical Center; United States; Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in the United States is seeking a healthcare administrative professional to manage referrals, coordinate patient services, and educate patients on insurance coverage. This role includes obtaining authorizations and guiding patients to appropriate providers within their insurance network.

The position requires a high school diploma or GED, strong computer skills, and experience in customer service.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in the United States is seeking a healthcare administrative professional to manage referrals, coordinate patient services, and educate patients on insurance coverage. This role includes obtaining authorizations and guiding patients to appropriate providers within their insurance network.

The position requires a high school diploma or GED, strong computer skills, and experience in customer service.