Neurology Care Coordination & Scheduling Specialist

Advocate Aurora Health

Charlotte (NC)

On-site

USD 29,000 - 43,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Advocate Aurora Health in Charlotte, NC is seeking a Full-time Referral Coordinator for the Neurology Call Center. The role requires 40 hours per week with an 8:00 AM–5:00 PM schedule, Monday through Friday, and pays $20.80–$31.20 per hour.

Responsibilities include coordinating referrals, obtaining authorizations, and guiding patients to appropriate providers within their insurance plans. The position emphasizes reviewing benefits, educating patients about coverage, and ensuring care gaps are

Qualifications

High School Diploma or GED required.
Computer experience required.
Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
Knowledge of medical records software preferred.
Customer service experience required.

Responsibilities

Completes referrals for patients and coordinates with referring and receiving practices.
Obtains all authorizations needed.
Directs patients to providers in their insurance plan.
Reviews benefits and educates patient on insurance coverage.
Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
Reviews schedules and confirms schedules are accurate and time is properly allocated.
Follows up on all referrals to ensure no care gaps.