Care Coordination & Scheduling Specialist

Advocate Health Care; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health Care is seeking a referrals coordinator in Charlotte, NC to manage patient referrals, coordinate with providers, and ensure coverage alignment. The role emphasizes navigating insurance details, obtaining authorizations, and effective communication with patients and staff.

The position is full-time, 40 hours per week, with benefits eligibility. Bilingual Spanish is preferred but not required based on needs. Pay ranges are listed for the role.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Understanding of insurance coverage (FSC/Coverage/Plan types) and medical necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service experience

Computer experience

Insurance coverage knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health Care is seeking a referrals coordinator in Charlotte, NC to manage patient referrals, coordinate with providers, and ensure coverage alignment. The role emphasizes navigating insurance details, obtaining authorizations, and effective communication with patients and staff.

The position is full-time, 40 hours per week, with benefits eligibility. Bilingual Spanish is preferred but not required based on needs. Pay ranges are listed for the role.