Infusion Scheduling & Care Coordinator – Remote Eligible

Atrium Health; Charlotte (NC); Hybrid; USD 43,000 - 65,000; Full time

Benefits offered by this job

Remote after training

40 hours per week

Job summary

Advocate Health in Charlotte, NC, is seeking an Administrative Healthcare Coordinator to manage referrals, obtain authorizations, and coordinate scheduling across departments. This role supports patients and providers, ensuring insurance coverage is understood and care is streamlined.

Responsibilities include directing patients to the right providers, reviewing benefits, and maintaining accurate schedules. The position requires a High School Diploma or GED and strong customer service experience.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Computer literacy

Insurance coverage knowledge

Education

High School Diploma or GED

Tools

Medical records software

CRM software

Job description

Advocate Health in Charlotte, NC, is seeking an Administrative Healthcare Coordinator to manage referrals, obtain authorizations, and coordinate scheduling across departments. This role supports patients and providers, ensuring insurance coverage is understood and care is streamlined.

Responsibilities include directing patients to the right providers, reviewing benefits, and maintaining accurate schedules. The position requires a High School Diploma or GED and strong customer service experience.