Remote Care Coordination Assistant

Humana Inc; Salem (OR); Remote; USD 43,000 - 56,000; Full time

Job summary

Humana Inc., CenterWell Senior Primary Care, seeks a remote Care Management Assistant to coordinate administrative and care-management support. You will assist with member care needs, collaborate with care teams, and apply established processes to improve outcomes.

Requirements include a high school diploma, experience with patient support, and EMR data entry; Spanish is a plus. Some travel to Humana offices for training may be required.

Qualifications

• High School Diploma or GED.
• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an electronic medical record (EMR) system.
• Can work EST or CST.

Responsibilities

• Coordinate administrative, operational, and customer support activities for care management programs and services.
• Support assessment, coordination, and facilitation of members' care needs to achieve health outcomes.
• Collaborate with members, providers, caregivers, and care teams to inform care plans and improve patient outcomes.
• Use discretion to prioritize requests, interpret procedures, and apply established practices.

Job description

Humana Inc., CenterWell Senior Primary Care, seeks a remote Care Management Assistant to coordinate administrative and care-management support. You will assist with member care needs, collaborate with care teams, and apply established processes to improve outcomes.

Requirements include a high school diploma, experience with patient support, and EMR data entry; Spanish is a plus. Some travel to Humana offices for training may be required.