Remote Care Coordination Assistant

Humana Inc; Lincoln (NE); Remote; USD 43,000 - 56,000; Full time

Job summary

The Care Management Assistant at Humana Inc. supports care management programs by coordinating administrative, operational, and patient-facing tasks.

You will partner with members, providers, and care teams to review records, prepare care summaries, and help drive health outcomes while using established processes. This remote role may require travel to Humana offices occasionally and requires experience in patient support, EMR data entry, and coordinating care.

Qualifications

• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an electronic medical record (EMR) system.
• Can work EST or CST.
• Spanish fluency is preferred.

Responsibilities

• Coordinate administrative, operational, and customer support activities that support care management programs and services.
• Collaborate with members, providers, caregivers, and care teams to support member wellbeing and improve patient outcomes.
• Use discretion to prioritize requests and apply established procedures.
• Apply experience with care management processes and healthcare operations to perform the role.

Skills

Patient support

Care coordination

EMR data entry

EST/CST work hours

Education

High School Diploma or GED

Job description

The Care Management Assistant at Humana Inc. supports care management programs by coordinating administrative, operational, and patient-facing tasks.

You will partner with members, providers, and care teams to review records, prepare care summaries, and help drive health outcomes while using established processes. This remote role may require travel to Humana offices occasionally and requires experience in patient support, EMR data entry, and coordinating care.