Remote Care Coordination Assistant

Humana Inc; Denver (CO); Remote; USD 43,000 - 56,000; Full time

Job summary

Humana Inc. is seeking a Care Management Assistant to coordinate administrative, operational, and customer support for care management programs. You will report to the Associate Director, Consumer Experience.

You will support assessment and coordination of members' care needs, collaborating with members, providers, and care teams to inform care plans and improve patient outcomes. Remote role with potential travel for training or meetings.

Qualifications

• High School Diploma or GED.
• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an EMR system.
• Can work EST or CST.

Responsibilities

• Coordinate administrative, operational, and customer support activities for care management programs.
• Support the assessment, coordination, and facilitation of members' care needs.
• Collaborate with members, providers, caregivers, and care teams to inform care plans and improve outcomes.
• Use discretion to prioritize requests and apply established procedures.

Skills

EMR data entry

Care coordination

Patient support

Time zone flexibility

Spanish (preferred)

Education

High School Diploma or GED

Tools

EMR system

Job description

Humana Inc. is seeking a Care Management Assistant to coordinate administrative, operational, and customer support for care management programs. You will report to the Associate Director, Consumer Experience.

You will support assessment and coordination of members' care needs, collaborating with members, providers, and care teams to inform care plans and improve patient outcomes. Remote role with potential travel for training or meetings.