Remote Care Coach: Wellness & Resource Navigator

Humana Inc; City of Albany (NY); Remote; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement

Paid time off

Job summary

Humana Inc. is seeking a Care Coach to evaluate member needs and guide them toward optimal wellness. This remote role involves conducting telephonic outreach, assessing needs, and coordinating with clinical and community resources to support positive health outcomes.

The position emphasizes compliance, use of multiple EMR systems, and working in a structured environment with training and later standard hours. Benefits and travel as needed are described in the posting.

Qualifications

• Associate degree in any field.
• Minimum 2 years in direct adult patient care or related field.
• Experience interacting with healthcare team.
• Strong computer proficiency and ability to learn EMR programs.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions and barriers.
• Assess member needs and develop individualized care plans.
• Coordinate services and connect members to clinical and community resources.
• Identify and resolve barriers to care and independence.
• Monitor progress and adjust care strategies; ensure compliance.

Skills

Computer proficiency

Interpersonal skills

Healthcare team interaction

Adaptability to multiple EMR systems

Education

Associate degree

Bachelor's degree (preferred)

Tools

Electronic Medical Records

Job description

Humana Inc. is seeking a Care Coach to evaluate member needs and guide them toward optimal wellness. This remote role involves conducting telephonic outreach, assessing needs, and coordinating with clinical and community resources to support positive health outcomes.

The position emphasizes compliance, use of multiple EMR systems, and working in a structured environment with training and later standard hours. Benefits and travel as needed are described in the posting.