Remote Care Coach: Wellness & Resource Navigator

Humana Inc; Trenton (NJ); Remote; USD 54,000 - 73,000; Full time

Job summary

Humana Inc. is seeking a Care Coach to evaluate member needs and guide them toward resources that support optimal wellness. The role involves telephonic outreach, data-informed care planning, and coordination with clinical and community partners in a remote, structured setting.

Training lasts the first 4 weeks, followed by regular hours Mon–Fri 10:00 am–6:30 pm EST. Strong EMR skills and patient-care experience are required to succeed.

Qualifications

• Associate degree in any course.
• Minimum 2 years of direct adult patient care experience.
• Experience interacting with healthcare team members.
• Strong computer proficiency and EMR navigation ability.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions and barriers.
• Assess member needs and develop personalized care plans.
• Coordinate services with clinical and community resources to support health outcomes.
• Identify and resolve barriers to care and independence.
• Monitor progress and adjust care strategies as needed.
• Maintain compliance in a regulated program.
• Learn and navigate multiple computer systems in a fast-paced environment.

Skills

Strong communication

Interpersonal skills

Electronic medical records

Healthcare teamwork

Fast learning

Education

Associate degree

Tools

EMR systems

Job description

Humana Inc. is seeking a Care Coach to evaluate member needs and guide them toward resources that support optimal wellness. The role involves telephonic outreach, data-informed care planning, and coordination with clinical and community partners in a remote, structured setting.

Training lasts the first 4 weeks, followed by regular hours Mon–Fri 10:00 am–6:30 pm EST. Strong EMR skills and patient-care experience are required to succeed.