Remote Bilingual Care Coach

Humana; Springfield (IL); Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach 1 to evaluate member needs and coordinate resources for optimal wellness. This remote role guides members and families toward appropriate care options, while ensuring privacy and compliance. You will monitor outcomes and remove barriers with proactive care planning.

Candidates should have healthcare experience, bilingual skills, and strong communication. Remote work with occasional Humana office travel supported by benefits and flexible schedules.

Qualifications

• Bachelor's degree or LPN with IL licensure eligibility to practice.
• 2+ years of healthcare experience and strong communication skills.
• Proficiency with Word/Excel and multiple information systems.
• Commitment to improving consumer experiences in care coordination.

Responsibilities

• Evaluate member needs and coordinate services to support wellness goals.
• Identify and resolve barriers hindering effective care delivery.
• Monitor progress through assessments, data, and member conversations; plan care accordingly.

Skills

Bilingual English - Spanish/Polish/Ara

Exceptional verbal/written comms

Electronic information applications

Passion for customer experiences

Education

Bachelor's degree in health and human services

LPN with IL licensure eligibility

Master's degree in health service related field

Certified Case Manager (CCM)

Tools

Microsoft Office Word and Excel

Electronic health records systems

Job description

Humana is seeking a Care Coach 1 to evaluate member needs and coordinate resources for optimal wellness. This remote role guides members and families toward appropriate care options, while ensuring privacy and compliance. You will monitor outcomes and remove barriers with proactive care planning.

Candidates should have healthcare experience, bilingual skills, and strong communication. Remote work with occasional Humana office travel supported by benefits and flexible schedules.