Remote Care Center Support Specialist

Modivcare; Yorktown (VA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Dental & Vision insurance

Job summary

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote role. The position begins November 30, 2026, with 1st shift and a weekend day requirement. Compensation starts at $15 per hour, with full benefits and a focus on compassionate, compliant care.

You will handle inbound calls, document interactions in real-time, and maintain data accuracy while using CRM systems and MS Office. A high school diploma or GED and 0–1 year of experience are required.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Must live in eligible states for remote work.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining accuracy.

Skills

Customer service

Oral & written communication

Empathy

Self-motivation

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to support members nationwide in a fully remote role. The position begins November 30, 2026, with 1st shift and a weekend day requirement. Compensation starts at $15 per hour, with full benefits and a focus on compassionate, compliant care.

You will handle inbound calls, document interactions in real-time, and maintain data accuracy while using CRM systems and MS Office. A high school diploma or GED and 0–1 year of experience are required.