Remote Care Center Specialist – Calm, Compassionate Support

Modivcare; Iowa; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and dispatch responses. This fully remote role requires handling high volumes via calls and chat, following protocols, and maintaining confidentiality while delivering clear, empathetic assistance.

The ideal candidate has a HS diploma, 0–1 year in customer service, and the ability to work weekends. Training completes compliance testing, with opportunities to grow within a service-focused

Qualifications

• HS diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability: minimum 50 Mbps download and 25 Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Empathy and customer service

Oral and written communication

Calm under pressure

Independent and collaborative

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and dispatch responses. This fully remote role requires handling high volumes via calls and chat, following protocols, and maintaining confidentiality while delivering clear, empathetic assistance.

The ideal candidate has a HS diploma, 0–1 year in customer service, and the ability to work weekends. Training completes compliance testing, with opportunities to grow within a service-focused