Remote Care Center Specialist: Calm Emergency Support

Modivcare; Salem (NH); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Fully Remote Role

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 2%

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Modivcare seeks a Care Center Representative to respond to alerts and provide comfort and support to members across the country in a fully remote role. Start date is November 30, 2026, with 1st shift and occasional weekend work.

You will handle high-volume calls, document details in real time, and use CRM systems while maintaining confidentiality with empathy and care. 0–1 year of CS experience desired, strong communication a must.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Remote work capable with sufficient internet bandwidth.
• Willingness to work weekends and varied hours.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Strong oral and written communication

Empathy and compassion

Self-motivated and able to workIndep

Typing speed 35 WPM

Navigate multiple screens and systems

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office (Word/Excel/Outlook/PowerPoint)

Job description

Modivcare seeks a Care Center Representative to respond to alerts and provide comfort and support to members across the country in a fully remote role. Start date is November 30, 2026, with 1st shift and occasional weekend work.

You will handle high-volume calls, document details in real time, and use CRM systems while maintaining confidentiality with empathy and care. 0–1 year of CS experience desired, strong communication a must.