Remote Care Center Specialist

Modivcare; South Carolina; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Flexible Spending Accounts

Pre-Tax and Post-Tax Commuter benefits

401(k) Retirement Savings Plan with 2%

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to handle inbound calls and alerts with empathy and professionalism. This remote role supports members nationwide, responding to both emergencies and routine requests using scripts and non-scripted guidance.

The ideal candidate has 0–1 year in customer service, strong typing skills, and comfort with CRM software and Microsoft Office. Weekend availability and reliable internet are required to ensure coverage and compliance.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Remote capability with reliable internet.

Responsibilities

• Answer incoming emergency and non-emergency calls per protocol.
• Provide compassionate support using scripted or unscripted responses.
• Monitor medical alerts and respond calmly and promptly.
• Record calls, dispatches, and messages in real time with accuracy.
• Communicate with empathy to ensure a positive member experience.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Suggest preventative healthcare services to members.
• Maintain confidentiality for sensitive materials.
• Type while navigating multiple screens efficiently.
• Complete new hire training and pass compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Strong verbal and written comunicação

Empathy under pressure

Independent and collaborative

Typing 35 WPM

CRM software familiarity

MS Word/Excel/Outlook/PowerPoint

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Modivcare is seeking a Care Center Representative to handle inbound calls and alerts with empathy and professionalism. This remote role supports members nationwide, responding to both emergencies and routine requests using scripts and non-scripted guidance.

The ideal candidate has 0–1 year in customer service, strong typing skills, and comfort with CRM software and Microsoft Office. Weekend availability and reliable internet are required to ensure coverage and compliance.