Remote Care Center Specialist

Valued Relationships, Inc.; Kentucky; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 2%

Paid Time Off

Paid Parental Leave

Disability Insurance (Short/Long-Term)

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is hiring a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. The role emphasizes empathy, clear communication, and accurate data entry from a remote work setup.

The ideal candidate has 0–1 year in customer service, a high school diploma or GED, and reliable internet. Training, compliance testing, and weekend shifts may be required; starting pay is $15 per hour.

Qualifications

• High School Diploma or GED required.
• 0-1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote work with reliable internet required (50 Mbps down, 25 Mbps up).

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent work

CRM software

Typing 35 WPM

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

CRM systems

Job description

Modivcare is hiring a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. The role emphasizes empathy, clear communication, and accurate data entry from a remote work setup.

The ideal candidate has 0–1 year in customer service, a high school diploma or GED, and reliable internet. Training, compliance testing, and weekend shifts may be required; starting pay is $15 per hour.