Remote Care Center Specialist

Modivcare

Northern (KY)

Hybrid

USD 21,000 - 29,000

Full time

2 days ago

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Job summary

Modivcare is seeking a Care Center Representative to respond to alerts, provide compassionate support, and ensure accurate data entry from a fully remote location across the country. Start date is soon, with weekend shifts required and the role offers growth within a healthcare-focused service environment.

Ideal candidates bring strong communication skills, the ability to stay calm under pressure, and proficiency in typing and common office software.

Qualifications

High School Diploma or GED required.
0–1 year of customer service experience, preferably in a contact center or healthcare settings.
Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.