Remote Care Center Specialist - Emergency Support

Valued Relationships, Inc.; Columbus (OH); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Parental Leave

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role, starting November 2, 2026. You will handle high-priority and routine calls, provide compassionate support, and document interactions in real-time while maintaining confidentiality.

The ideal candidate has strong communication, typing speed of 35 WPM, and experience in customer service or healthcare settings. Weekend availability, remote-ready setup, and a commitment to quality care are required.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience in a contact center or healthcare setting preferred.
• Weekend availability and flexibility with hours may be required.
• Typing speed of 35 WPM or faster expected.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms with calm demeanor.
• Record call details, dispatches, and messages in real-time databases.
• Verify and update customer information to ensure records accuracy.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Proactively discuss preventative health services with members.
• Handle sensitive materials with strict confidentiality.
• Talk and type concurrently while navigating multiple screens.
• Complete new hire training and compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Interpersonal skills

Oral and written communication

Calm under pressure

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role, starting November 2, 2026. You will handle high-priority and routine calls, provide compassionate support, and document interactions in real-time while maintaining confidentiality.

The ideal candidate has strong communication, typing speed of 35 WPM, and experience in customer service or healthcare settings. Weekend availability, remote-ready setup, and a commitment to quality care are required.