Remote Care Center Associate Compassionate Emergency Support

Valued Relationships, Inc.; Columbus (OH); Remote; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

401(k) Retirement Savings Plan with公司

Job summary

Modivcare is seeking a Care Center Representative to respond to emergency and non-emergency alerts, providing compassionate support to members nationwide. This fully remote role requires handling high call volumes with empathy, recording details accurately, and updating records in real time.

The ideal candidate has 0–1 year of customer service experience, strong communication skills, and the ability to manage multiple screens while maintaining confidentiality.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Strong communication and empathy in high-pressure situations.
• Proficient typing 35 WPM and comfortable with multiple screens.
• Remote work with reliable internet required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Interpersonal skills

Oral and written communication

Calm under pressure

Self-motivated

Independent and collaborative

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to emergency and non-emergency alerts, providing compassionate support to members nationwide. This fully remote role requires handling high call volumes with empathy, recording details accurately, and updating records in real time.

The ideal candidate has 0–1 year of customer service experience, strong communication skills, and the ability to manage multiple screens while maintaining confidentiality.