Remote Care Center Scheduler

Independence Health System Inc.; Elm (PA); À distance; USD 30 000 - 42 000; Plein temps

Résumé du poste

Independence Health System Inc. is seeking a Care Center Agent to serve as the first point of contact for patients by phone. This role supports information, scheduling, and referrals, with a fully remote option after initial in-person onsite training.

You will obtain demographic and insurance details, verify coverage, and assist with authorizations while delivering exceptional customer service. The position emphasizes accuracy, teamwork, and the ability to handle inquiries and escalate to

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: Medical Terminology
• Minimum: Proven basic computer skills and ability to type 35 words per minute.
• Preferred: One year experience in a switchboard, medical practice, or call center.

Responsabilités

• Schedules appointments for patients by phone when they call in following medical practice scheduling protocols.
• Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns.
• Obtains referrals, authorizations, and demographic information for patients. Verifies insurance information to maximize reimbursement with all third party payers.
• Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems.
• Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. Performs other duties as assigned.

Connaissances

Typing speed 35 wpm

Basic computer skills

Customer service orientation

Formation

High School Diploma or equivalent

Medical Terminology (preferred)

Outils

Scheduling software

Description du poste

Independence Health System Inc. is seeking a Care Center Agent to serve as the first point of contact for patients by phone. This role supports information, scheduling, and referrals, with a fully remote option after initial in-person onsite training.

You will obtain demographic and insurance details, verify coverage, and assist with authorizations while delivering exceptional customer service. The position emphasizes accuracy, teamwork, and the ability to handle inquiries and escalate to