Remote Care Center Rep - 2nd Shift

Modivcare; Northern (KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Job summary

Modivcare seeks a Care Center Representative for the remote 2nd shift to respond to alerts, provide compassionate support, and record all call data in real time.

You will verify customer details, troubleshoot, and maintain strict confidentiality while helping members access preventive services and timely care. Requires strong communication and the ability to manage multiple screens efficiently.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Able to work remotely in a fast-paced environment with empathy.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities.
• Provide compassionate customer support using scripted and non-scripted responses.
• Record call details, dispatches, and messages in real-time with accuracy.
• Verify and update customer information to keep records current.

Skills

Customer service

Empathy

Communication

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare seeks a Care Center Representative for the remote 2nd shift to respond to alerts, provide compassionate support, and record all call data in real time.

You will verify customer details, troubleshoot, and maintain strict confidentiality while helping members access preventive services and timely care. Requires strong communication and the ability to manage multiple screens efficiently.